Privacy Policy

Health HQ Collective respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose personal information through our website and related services.

1. Who we are

Health HQ Collective operates this website and provides educational content, digital products, and curated support relating to women’s health, hormone health, menopause, fertility, preconception health, and wellbeing.

If you have any privacy questions, you can contact us at:

Email: hello@healthhqcollective.com.au

2. What personal information we may collect

We may collect personal information such as:

• your name 
• your email address 
• your phone number, if you provide it 
• billing or transaction information 
• contact form or enquiry details 
• information you provide when subscribing to our emails or downloading resources 
• information relating to purchases of digital products 
• technical information such as IP address, browser type, device information, and website usage data collected through cookies, analytics tools, or similar technologies 

We do not intend to collect sensitive health information through this website unless you choose to provide it directly in an enquiry or communication.

3. How we collect personal information

We may collect personal information when you:

• contact us through our website 
• submit an enquiry 
• join our mailing list 
• purchase a digital product 
• interact with our website, pages, forms, or communications 
• click on affiliate or third-party links 

We may also collect technical and usage data automatically through cookies, analytics platforms, and similar tools.

4. Why we collect personal information

We may collect, hold, use, and disclose personal information for purposes including:

• responding to enquiries and providing customer support 
• processing purchases and delivering digital products 
• sending email updates, newsletters, or marketing communications where permitted 
• improving our website, content, and services 
• understanding how visitors use our website 
• maintaining website security and functionality 
• complying with legal obligations

5. Cookies and analytics

Our website may use cookies and similar technologies to improve user experience, analyse site traffic, and understand how visitors interact with the site.

You can usually control cookies through your browser settings. However, disabling cookies may affect some website functionality.

6. Disclosure to third parties

We may disclose personal information to third-party service providers who help us operate the website or deliver our services, such as:

• website hosting providers 
• payment processors 
• email marketing platforms 
• analytics providers 
• form and customer communication tools 
• affiliate or e-commerce service providers where relevant 

We may also disclose personal information where required or authorised by law.

7. Overseas disclosure

Some of our third-party providers may store or process personal information outside Australia.

By using this website and providing your information, you acknowledge that your personal information may be transferred to and stored in countries outside Australia where those service providers operate.

8. Email marketing

If you subscribe to our mailing list or request resources, we may send you updates, marketing emails, educational content, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To do so, please contact us at:

Email: hello@healthhqcollective.com.au

11. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: hello@healthhqcollective.com.au

If you are not satisfied with our response and the Privacy Act applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.